All monetary transactions are in £GBP pounds sterling.
7 day guarantee -
The 7 day guarantee covers
cancellation of an account during the first 7 days of service, due to our
inability to deliver satisfactory service. The customer will be refunded
all hosting charges made to their credit card less any setup fees which
are non-refundable. Refunds will not be given for any reason in the case
of account non-use, misuse, or abuse. Refunds will not be given on domain
registration fees. All inquiries regarding this guarantee should be
directed to accounting.
Indemnification policy -
You agree to use all
Bridgewater Software services and facilities at your own risk. Bridgewater Software specifically
disclaims all warranties of merchantability and fitness for a particular
purpose. In no event shall Bridgewater Software be liable for any loss, or loss of
data, or other commercial damage, including but not limited to special,
incidental, consequential or other damages.
Customer agrees that it shall defend, indemnify, save and hold Bridgewater Software
harmless from any and all demands, liabilities, losses, costs and claims,
including reasonable solicitor’s fees asserted against Bridgewater Software, its
agents, its customers, officers and employees, that may arise or result
from any service provided or performed or agreed to be performed or any
product sold by customer, it’s agents, employees or assigns. Bridgewater Software
shall be the sole judge of what violates this Policy.
Cancellation policy -
In the event you cancel your
service, you will be charged in full for the entire month in which you
canceled your service. Account cancellations for accounts with a negative
balance will be passed on to collections, and all services rendered to the
party with the negative balance will be terminated, including domain
registrations. In the event you have elected to prepay subsequent,
additional months' Service Fees, we retain the right to charge you an
administrative fee of 50% and deduct the administrative fee from the
subsequent, future months' Service Fees before refunding them to you.
There is a £250 administrative fee for any charge backs placed against us.
Any charge backs or threatened charge backs are grounds for immediate
account cancellation.
Content policy -
All services provided by Bridgewater Software
may be used for lawful purposes only. Transmission, storage, or
presentation of any information, data or material in violation of any
United Kingdom law is prohibited. This includes, but is not limited to:
copyrighted material, trademark, intellectual property, material we judge
to be threatening or obscene, or material protected by trade secret and
other statute without proper authorization. The subscriber agrees to
indemnify and hold harmless Bridgewater Software from any claims resulting from the
use of the service which damages the subscriber or any other party.
Pornography is prohibited on all Bridgewater Software servers. This includes sites
that may infer sexual content, or links to adult content elsewhere.
Bridgewater Software will be the sole arbiter in determining violations of this
provision. Also prohibited are sites that promote any illegal activity or
present content that may be damaging to Bridgewater Software servers or any other
server on the internet. Links to such materials are also prohibited.
Examples of unacceptable content or links -
- Pirated software
- Hacker programs or archives
- Warez sites
Bridgewater Software does not host sites of its competitors or web pages promoting
sites of its competitors. Any illegal activity, including adult content,
links to adult content web sites, spamming or hacking will result in your
site being shut down and all your files deleted without warning. Bridgewater Software
will be the sole arbiter as to what constitutes a violation of this
provision.
Server abuse policy -
If we determine that any site
on our servers is using too much of the server's resources and therefore
abusing the server, we have the right to suspend that domain without any
notice. It is then up to you to contact us and formulate a plan to get
your account activated again. We are quick to suspend any domain that
abuses the server's resources due to the shared nature of the server and
the negative impact an abusing domain has on other domains on the same
server.
We especially do not allow mass email marketing sites on our servers.
It doesn't matter if it's opt_in email marketing. We simply do not allow
sites of that nature to be hosted on this shared environment. Sites such
as "safe lists" are also strictly prohibited. We reserve the right to
shutdown such sites, that we consider harmful to the server's
performance.
Bridgewater Software servers are not to be used for the purpose of hosting scripts
or images for data collection or any other purpose to reduce the load on
another webhost, or for any other reason. Customers are not permitted to
open connections to the server at a rate of more than 3,000,000
connections/month. Customers are not permitted to run scripts on their
account with us, to monitor connections and status's of other servers
(gaming servers for example).
Customers are not permitted to get multiple accounts with Bridgewater Software, for
the purpose of getting extra bandwidth only, to avoid transfer overage
charges. Customers are not permitted to host multiple separate domains
(not referring to parked/addon domains) on one account unless this is a
feature of they account they have ordered. Bridgewater Software can and will terminate
accounts of people using our servers not to host their domain but only
scripts.
SPAM policy -
Bridgewater Software is committed to a
zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam,
or any unsolicited commercial email, from being sent either: Over the
Bridgewater Software network, by customers or any other users of the Bridgewater Software network
(including customers' customers); AND/OR over ANY network- if the message
sent advertises or mentions a site hosted on the Bridgewater Software server.
We react quickly and seriously to violations, and we further reserve
the right to terminate the services, without prior notice, of any customer
disregarding this policy. Sending unsolicited commercial email (a.k.a.
"spam"), cross-posting messages to a large number of Usenet groups,
posting obscene or threatening messages while using or referring to an
Bridgewater Software email address or web site URL is prohibited. The use of Bridgewater Software
servers as a mail drop for responses to activities described above is also
prohibited.
Malicious or threatening email is also prohibited. We reserve the right
to immediately deactivate your use of our service if we discover such
activity. Further, you agree to indemnify and hold us harmless from any
claim resulting from your use or distribution of electronic mail services
through the service provided through this Agreement. Anyone using our
services for spamming will be immediately subject to a £250
cleanup/network abuse fee.
SSH policy -
Shell accounts are available for the
purpose of editing and setting up your web site. Shell accounts should not
be used as a development platform for issues unrelated to your web site.
Users must not leave their home directories at any time and must not
attempt to gain the privileges of another user.
In the event that such user causes any server crashes/damages, and/or
interferes with any of the following files their shell access privileges
will be revoked and denied for any future use: .bash_history,
.bash_logout, .bash_profile, .bashrc.
Before shell access can be enabled on your account, you will need to
print our SSH Request Form and fax it to us along with a copy of your
drivers license, passport or other legal document.
CGI scripts policy -
Each account comes with its
own cgi-bin. You are free to use any CGI scripts you wish, [as long as
they are not on our banned script's list] however we reserve the right to
disable any CGI script that effects normal server operation or service to
other Bridgewater Software customers. You will be notified in 24 hours about offending
cgi script.
Bridgewater Software is not responsible for scripts that you use in your hosting.
It is not our responsibility to ensure your scripts function. Please don't
expect our support tech's to troubleshoot aspects of your scripts or third
party scripts that you use on your sites hosted on our servers.
Bridgewater Software provides technical support for the Server & Server related
software. Any scripts included in the Control Panel are 3rd Party scripts
and are not supported by Bridgewater Software, however you may ask for assistance from
our members in our forums.
Traffic policy -
Bridgewater Software allows for very generous
traffic, and most sites never exceed 1GB per month, unless they offer
shareware, sound, video, image and multimedia archives, are mirror sites
or any site whose primary purpose is file distribution. Bridgewater Software customers
are discouraged from storing any files that cause excessive traffic on
Bridgewater Software servers. Please contact Bridgewater Software Technical Support team for more
information. Again, 99% of the sites do not fall into this category and
never reach our traffic limits.
We reserve the right to refuse service to anyone for any reason not
prohibited by law. Also we reserve the right to terminate service to any
customer for any reason not prohibited by law. Any deliberate attempt to
cause damage to Bridgewater Software or any other Internet servers will result in
immediate account deactivation without prior notice. No refund is given in
this case.
All account plans come with a predetermined amount of traffic
allowance. We monitor all accounts and bill for each gig of traffic
exceeded. You will NOT be charged for transfer that you use beyond our
generous data transfer limits without prior notification. You can monitor
your transfer at anytime in your Control Panel.
Backups -
Full backups are made nightly. No
guarantees are made of any kind, either expressed or implied, as to the
integrity of these backups. Backups are made for server restoration
purposes only. It is the client's responsibility to maintain local copies
of their web content any information.
If loss of data occurs due to an
error by Bridgewater Software, we will attempt to recover the data for no charge to
the client. If data loss occurs due to negligence of client in securing
their account or by an action of the client, Bridgewater Software will attempt to
recover the data from the most recent archive for a £75.00 fee.
Support policy -
It is the client's responsibility
to have a good working knowledge of aspects of their site's operation.
Please do not expect the Bridgewater Software support staff to teach you how to use
aspects of the tools at your disposal. You can post questions like this
into the discussion area of the forum and interact with other Bridgewater Software
members for help etc.
Last Modified: 7th April 2007
